FAQs – Solunist

1. How does the cooling mat work?
It absorbs and dissipates your pet’s body heat to create a cooler surface.

---

2. Does it require water or electricity?
No, it works naturally without any water, electricity, or setup.

---

3. Is it safe for pets?
Yes, it’s made with pet-safe materials for everyday use.

---

4. How long does the cooling effect last?
It works as long as your pet is using it and resets automatically.

---

5. Can I use it outdoors?
Yes, but it works best in shaded or indoor environments.

---

6. Is it suitable for all dog sizes?
Yes, available in multiple sizes for small to medium pets (up to 15kg).

---

7. Can cats use it too?
Yes, it’s perfect for both dogs and cats.

---

8. Is the mat washable?
Yes, it is machine washable and easy to maintain.

---

9. Does it have a non-slip bottom?
Yes, it stays in place on most surfaces.

---

10. Where can I use the mat?
On floors, sofas, crates, or pet beds.

---

11. How long does shipping take?
Delivery takes around 7 business days within the U.S.

---

12. Do you offer free shipping?
Yes, free shipping is available for a limited time.

---

13. How can I contact support?
Email: hello.solunist@gmail.com
Response within 24 hours.